Sopheon Sucks Customer Reviews and Feedback

From Everything.Sucks

Sopheon Corporation offers software and services for enterprise innovation management. Headquartered in the United States, the company has operating units in the United States, United Kingdom, the Netherlands, and Germany. Sopheon's innovation management software, called Accolade, is used to align and connect otherwise silo'd organizations, drive best-practice innovation processes, and enable fast, iterative decision-making in the face of increased pressures from markets constantly impacted by developing technology and dynamic consumer demand.

An anonymous former employee in Nevada shared his experience working for Sopheon in a review he/she wrote for INDEED: "This company has had a lot of employee turnover. Some people have been terminated, others get better jobs, and resign. Others have been demoted. In a meeting with one of the VPs, I and other managers in the room were told that things were slow but not to worry about our jobs. I was told, "Don't go out and look for another job." A few weeks later I was terminated"

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Former Employee - Anonymous Employee says

"The amateur leadership in this organization is some of the worst I've ever seen. There is so much finger pointing between executives - the negativity and blame between departments is a clear indictment of this ineffective, even harmful leadership team. Most departments are "on defense" rather than working as "One Sopheon". It all starts with the CEO, who doesn't have the insight or intuition to hire the right leaders. When he does find experienced leaders, he won't get out of the way and allow them to make real change. In recent months, many talented people (and their years of valuable knowledge), have fled or are actively looking to leave from years of burnout or lack of vision and measurable action from the executive team. The company culture is a demoralizing nightmare, but the product itself is just a crumbling mess. If you are a software engineer who enjoys refactoring 15+ years of legacy code and bad decisions, this is the place for you! If you enjoy having to apologize to dissatisfied customers on a regular basis, this is definitely the place for you! But... If you want to innovate, stay far away from this "innovation" company. The CEO is primarily focused on big fish customers, and will over commit anything to secure a deal, He simply can't say "No" and readily sacrifices long term strategy for shortsighted, unsustainable financial gains. The product has become so fractured, non-intuitive and overly complicated because of tangential commitments that derail any real strategic growth. With all the "technical debt" and customer fire drills, there is never time to differentiate or even keep pace with competitors. Product release plans are dominated by technical engineering and sales, so delivering anything innovative or market focused is a pipe dream. Pre-Sales and Client Services are left to cobble together custom code to provide "smoke and mirror" stop gap solutions to prospects, analysts and even customers. Additionally, this company will tout its position on agility, but the CEO runs the company like it's a product company from the 1980s, insisting on heavy documentation to "validate" concepts that are already gaining obvious traction or proven in the market. He's a fan of verbosity in everything he does or asks for. Why say something concise and understandable when you can make people read a novel of bloated buzzwords that lack meaning and just confuse? There is so much waste and smoke screening in this organization and so little action. In reality, the only action this company takes is reaction - to an antiquated product that simply can't fulfill the unrealistic promises made to customers."

Former Employee - Anonymous Employee says

"While it may have seemed high, the retention rate in 2016 was actually 90%. That is higher than average in a technology company."

says

"Company-wide bonus depends on sales department. Poor morale. Upper management doesn't seem to care about the well-being of employees. Very negative and stressful work environment."

Former Employee - Anonymous Employee says

"The leadership wants change without changing."

Current Employee - Anonymous Employee says

"Poor leadership and communication. High turnover of key staff and all staff."

Former Employee - Anonymous Employee says

"Lack of career opportunities because of the company's size"

says

"This is not a must have solution for most companies so there was a constant struggle to grow the business."